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Returns

We've made our returns process super simple! Pick a returns method below:


Royal Mail * (UK Only)

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      1. Fill in the Returns Form
      2. Print off a Royal Mail pre-paid label to send the parcel back.
      3. Drop off your parcel to one of your local Royal Mail Post Office's. There are over 11,000 post offices to choose from. No printer, no problem, please use this link to find a local Post Office with a printer.
      4. Now sit back and track your parcel all the way back to us!
      5. You will receive a confirmation email once we have processed your return.

* Please note that all non-faulty and incorrectly ordered units that are returned using this service will have a charge of £3.19 added to the order and taken off the final refund value.

Evri ** (UK Only)

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      1. Fill in the Returns Form
      2. Choose between ParcelShop or Locker drop off to send the parcel back using our Evri returns service.
      3. Drop off your parcel to one of your local Evri ParcelShops.
      4. Now sit back and track your parcel all the way back to us!
      5. You will receive a confirmation email once we have processed your return.

** Please note that all non-faulty and incorrectly ordered units that are returned using this service will have a charge of £3.00 added to the order and taken off the final refund value.

For all other returns...

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    1. Fill in the Returns Form
    2. Print the confirmation email that we will send you.
    3. Send your item with the email print out attached to the returns address below. We recommend you use a local tracked or signed for service.
    4. You will receive a confirmation email once we have processed your return.

Our Returns Department address:

Returns Department
MF Group HQ,
Unit 5,
Hanover Drive,
Gravelly Industrial Park,
Birmingham,
B24 8HZ

If you refuse delivery or refuse to pay any import duty or taxes levied against your shipment, resulting in the shipment being returned to Mobile Fun, then a returns charge of up to £25 plus a minimum administration charge of £5.00 (or equivalent currency at the current exchange rate) will be charged against your final refund amount.

Need more information? Check out our returns policy here.

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